Updated: 01/09/24
At Whippet Notes Pty Ltd ("Whippet Notes," "we," "us"), safeguarding your privacy is at the heart of what we do. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you use our software application. By engaging with Whippet Notes, you consent to the processing of your information as described in this policy.
At Whippet Notes, we are dedicated to safeguarding your privacy. This section of our Privacy Policy details the types of personal information we collect and how we use it to deliver and enhance our services:
Contact Details and Account Information: This includes your name, email, phone number and business name when you create an account with us.
Payment Information: We may collect data necessary to process your payment if you make purchases, such as a credit card number, and the security code associated with your payment instrument. All payment data is stored by Stripe, Inc. You may find their privacy notice link(s) here: https://stripe.com/au/privacy.
Usage Information: We gather data on how you interact with our services, including details related to the content you upload through Whippet Notes or any information you submit to us.
Communications: Any correspondence exchanged between you and us, including queries, feedback, or any other communications.
Marketing Data: Your marketing communication preferences, including how you interact with our marketing efforts.
Device Data: To optimise our service, we gather information about your device, including model, operating system, and software versions.
Online Activity Data: Details of your engagement with our services, such as pages viewed, time spent on pages, navigation paths, activities on pages or screens, access times, and interaction with our communications, including whether you open our marketing emails or engage with their contents.
Consultation Recordings: Includes personal and sensitive information such as names, contact details, and the content of conversations.
Transcriptions: We convert audio recordings into text, containing personal and potentially sensitive details for ease of access.
This information helps us tailor and improve the services we offer you, ensuring a seamless and productive user experience with Whippet Notes.
At Whippet Notes, we prioritise your privacy and handle your personal information with the utmost care and responsibility. Your data remains under your control, here's how we use your information to provide and enhance our services:
Service Operation: We use personal information to operate and maintain Whippet Notes, fulfilling our contractual obligations and facilitating our interactions with you.
User Support and Communication: Your information helps us respond to your enquiries, offer customer support, and keep you informed about service updates, security alerts, and administrative messages.
Personalisation and Improvement: To make your experience more personalised and efficient, we analyse your interactions and preferences. This aids in service optimisation, troubleshooting, and maintaining security.
Protection Against Misuse: We actively use information to investigate and guard against unauthorised or illegal activities that could affect our service and users.
Innovation: Your information supports our R&D efforts, allowing us to analyse, innovate, and enhance Whippet Notes. We may anonymise personal data for broader business analyses and improvements without compromising your privacy.
Data Sharing: Data is shared with OpenAI for transcription purposes, under strict security and privacy practices, with data deletion post-processing. You can find information regard their privacy policy here: https://openai.com/policies/privacy-policy.
We adhere to Australian privacy laws and international regulations, ensuring compliance in our data handling practices. This includes:
At Whippet Notes, we take strong measures to protect your data. Our platform and data storage methods, both physical and electronic, adhere to strict security practices to ensure your information remains secure.
Your data is stored in secure locations that require logins and passwords for access, and all data transmission is encrypted for additional protection. Our third-party storage providers are also required to follow stringent security guidelines, and anyone with access to confidential information, including our staff and partners, is bound by strict confidentiality rules. Our team is well-trained in handling data safely and securely, and our data is stored on servers located within Australia.
However, while we make every effort to ensure the integrity and security of our network and systems, we cannot 100% guarantee that our security measures will prevent unauthorised and illegal access to data under our control.
You have the right to access and correct your personal information at any time, if you would like to review or change the information in your account or terminate your account, you can - please contact us at support@whippetnotes.com.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the email above. You will then be removed from the marketing email list.
We use cookies and similar tracking technologies to enhance your experience on our website and to analyse and improve our services. We also use targeting/advertising cookies to deliver personalised advertisements to you based on your browsing activity. Additionally, we use Google Analytics to understand how visitors interact with our site. For more detailed information about the types of cookies we use and how you can manage your preferences, please refer to our Cookies Policy. By continuing to use our website, you consent to our use of cookies as described in our Cookies Policy.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
For any privacy-related inquiries or concerns, please reach out to us at support@whippetnotes.com. We are committed to addressing your privacy concerns promptly.
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